Privacy
Privacy Policy.
We collect the information needed to run the service, support customers, secure managed Agents, and complete website or software work.
Data we handle
What we collect and why.
Contact and account details. Name, email, business details, login details, billing references, and support messages help us respond, provision service, and manage accounts.
Project information. Website content, brand assets, workflows, screenshots, documents, system notes, and integration details help us complete the work you ask us to do.
Agent data. Managed Agents may process prompts, files, connected-tool metadata, workflow logs, provider connection status, and usage data needed for service health and support.
Technical data. IP addresses, device details, browser data, logs, diagnostics, and security events help us protect accounts, monitor uptime, and troubleshoot issues.
Use and sharing
We use data to provide the service.
Service delivery. We use customer data to host Agents, configure access, complete website, build software, answer support requests, and maintain security.
Providers and tools. We use service providers for hosting, payments, email, forms, analytics, security, backups, and model-provider connection flows.
Model providers. When you connect a model provider, your provider terms and privacy settings apply to that provider. Your subscription stays yours.
Legal and safety. We may use or disclose information when needed to comply with law, prevent abuse, protect systems, resolve disputes, or enforce our terms.
Controls
Access, correction, and deletion.
Your choices. You can ask for access, correction, export, or deletion of personal information we hold, subject to legal, security, billing, and backup limits.
Agent permissions. You control which accounts, tools, files, and devices your Agent can access. Higher-risk actions should stay behind approval gates.
Retention. We keep data while it is needed for service delivery, records, security, dispute handling, backups, or legal obligations.
Contact. Email hello@arcforge.au for privacy requests. Last updated 10 May 2026.