Terms of Service.

Arc Forge. Arc Forge Labs / Samuel Rodda, ABN 66 913 411 628, provides Website work, managed OpenClaw Agents, business integration, and custom software services.

Customers. By using our services, creating an account, paying an invoice, or approving work, you agree to these terms and any written proposal or checkout terms.

Business authority. When you act for a business, you confirm that you can accept these terms and provide access to the systems you ask us to work with.

Changes. We may update these terms. Material changes will be published on this page or sent to active customers where practical.

What we provide. Agent Plans include managed OpenClaw VPS hosting, setup, updates, monitoring, support, monthly usage credit, and guided model-provider connection.

Model choice. No model lock-in. Choose any provider, connect your account or existing subscription, and keep that provider relationship under your own terms.

Customer access. You are responsible for accounts, credentials, connected tools, permissions, provider costs, and the actions you approve your Agent to perform.

AI output. AI output can be incomplete, inaccurate, or unsuitable. Review important output before using it for legal, medical, financial, employment, safety, or customer-facing decisions.

Scope. Project work is governed by the written scope, proposal, invoice, or accepted brief. Changes may affect price, timing, and delivery order.

Customer materials. You confirm that you have the rights to provide the copy, images, data, credentials, files, brand assets, and third-party access used in the work.

Delivery. We may deliver in stages. Feedback, approvals, missing access, third-party outages, or changed requirements can move delivery dates.

Ownership. After payment, you own custom deliverables made for you, excluding our pre-existing tools, templates, code libraries, processes, open-source components, and third-party services.

Subscriptions. Agent Plans bill monthly unless agreed otherwise. We may suspend service for failed payment, abuse, security risk, or unpaid invoices.

Cancellation. You can cancel a subscription for future periods. Payments already made are generally non-refundable except where required by law or where we approve a written guarantee or first-month-back challenge.

First month back. Some offers may include a setup milestone or challenge. The challenge rules, eligibility, and claim path will be stated with that offer.

Support. Support level depends on the plan or project scope. Ultra and Business Integration customers receive priority integration support.

Acceptable use. You must follow our Acceptable Use Policy and the terms of any connected provider, app, hosting service, model provider, payment service, or software platform.

Third-party services. Third-party outages, policy changes, API limits, model changes, billing changes, or account restrictions can affect service behaviour.

Professional advice. Our services and AI output are not legal, medical, financial, tax, employment, security, or other regulated professional advice.

Liability. To the extent permitted by law, our liability is limited to the amount you paid us for the affected service in the previous three months.